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Downtime

All of services are down due to Cloudflare's major outage

Nov 02 at 08:50pm KST
Affected services
NGuard Main Website
NGuard Security Invite
NGuard Security API (v2)
NGuard CDN (v2)

Resolved
Nov 04 at 03:49pm KST

This incident has been resolved.

Updated
Nov 04 at 03:42pm KST

All services have been restored to operational status. We’re continuing to monitor stability and edge cases.

Please read our blog for more details: https://blog.cloudflare.com/post-mortem-on-cloudflare-control-plane-and-analytics-outage/

Updated
Nov 04 at 03:39pm KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Material changes since last update: Email Notifications restored, Healthcheck analytics restored,

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Restored
* Logpush: A large number of Logpush jobs have now been restored, and we expect the large majority to be restored by 07:00 UTC. Most logs were lost during the incident; we will provide a full assessment once the incident is resolved
* Cloudflare dashboard: Dashboard availability restored
* Analytics and GraphQL API: Most analytics available in the dashboard and API have been restored. Some analytics datasets remain unavailable and will be restored in the coming hours.
* Workers Analytics Engine: Not available
* API: Restored
* Stream: Restored
* Healthchecks: Restored
* Radar: Degraded
* Support Services: Portal, Phone, Chat are all operational
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): CASB API is online. Scanning engine is actively recovering, and is expected to have no data loss. Scanning engine recovery is expected to continue throughout the weekend.
* DEX (Digital Experience Monitoring): DEX API is online. Fleet status, HTTP, and Traceroute Test Result data are actively being restored with an expected recovery around Saturday Nov 4 15:00 UTC.
* DNS Updates: Restored

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* Access API: Restored
* Images API: Restored
* Magic Transit: Restored
* Magic WAN: Restored
* SOC Proactive Alerts: Restored
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Restored
* SSL for SaaS: Restored
* ZT Gateway: Restored
* Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Restored
* Direct Upload Deployments: Restored

Updated
Nov 04 at 03:10pm KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Material changes since last update: Access API restored, Stream restored, SOC Alerts restored, Cloudflare Pages restored (create/delete projects and direct upload deployments).

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Degraded, while processing is restored all services may not be generating email notifications
* Logpush: A large number of Logpush jobs have now been restored, and we expect the large majority to be restored by 07:00 UTC. Most logs were lost during the incident; we will provide a full assessment once the incident is resolved
* Cloudflare dashboard: Dashboard availability restored
* Analytics and GraphQL API: Most analytics available in the dashboard and API have been restored. Some analytics datasets remain unavailable and will be restored in the coming hours.
* Workers Analytics Engine: Not available
* API: Restored
* Stream: Restored
* Healthchecks: Restored without analytics
* Radar: Degraded
* Support Services: Portal, Phone, Chat are all operational
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): CASB API is online. Scanning engine is actively recovering, and is expected to have no data loss. Scanning engine recovery is expected to continue throughout the weekend.
* DEX (Digital Experience Monitoring): DEX API is online. Fleet status, HTTP, and Traceroute Test Result data are actively being restored with an expected recovery around Saturday Nov 4 15:00 UTC.
* DNS Updates: Restored

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* Access API: Restored
* Images API: Restored
* Magic Transit: Restored
* Magic WAN: Restored
* SOC Proactive Alerts: Restored
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Restored
* SSL for SaaS: Restored
* ZT Gateway: Restored
* Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Restored
* Direct Upload Deployments: Restored

Updated
Nov 04 at 02:12pm KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Material changes since last update: CASB recovery continues, no data loss expected. Magic Transit Network Analytics restored. Magic WAN restored, Web Analytics restored.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Degraded, while processing is restored all services may not be generating email notifications
* Logpush: A large number of Logpush jobs have now been restored, and we expect the large majority to be restored by 07:00 UTC. Most logs were lost during the incident; we will provide a full assessment once the incident is resolved
* Cloudflare dashboard: Dashboard availability restored
* Analytics and GraphQL API: Most analytics available in the dashboard and API have been restored. Some analytics datasets remain unavailable and will be restored in the coming hours.
* Workers Analytics Engine: Not available
* API: Restored
* Stream: Degraded performance but available.
* Healthchecks: Restored without analytics
* Radar: Degraded
* Support Services: Portal, Phone, Chat are all operational
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): CASB API is online. Scanning engine is actively recovering, and is expected to have no data loss. Scanning engine recovery is expected to continue throughout the weekend.
* DEX (Digital Experience Monitoring): DEX API is online. Fleet status, HTTP, and Traceroute Test Result data are actively being restored with an expected recovery around Saturday Nov 4 15:00 UTC.
* DNS Updates: Restored

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* Access API: Degraded
* Images API: Restored
* Magic Transit: Functional, and configurations possible from dashboard. Network Analytics is functional
* Magic WAN: Restored
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Restored
* SSL for SaaS: Restored
* ZT Gateway: Restored
* Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Service is restored. Creating/deleting projects degraded
* Direct Upload Deployments: Degraded

Updated
Nov 04 at 01:06pm KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Material changes since last update: Magic Transit dashboard configuration restored, Cloudflare Dashboard availability restored, DEX Test Result data recovery expected around 15:00 UTC Nov 4th.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Degraded, while processing is restored all services may not be generating email notifications
* Logpush: A large number of Logpush jobs have now been restored, and we expect the large majority to be restored by 07:00 UTC. Most logs were lost during the incident; we will provide a full assessment once the incident is resolved
* Cloudflare dashboard: Dashboard availability restored
* Analytics and GraphQL API: Most analytics available in the dashboard and API have been restored. Some analytics datasets remain unavailable and will be restored in the coming hours.
* Workers Analytics Engine: Not available
* API: Restored
* Stream: Degraded performance but available.
* Healthchecks: Restored without analytics
* Radar: Degraded
* Support Services: Portal, Phone, Chat are all operational
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Degraded performance; Existing CASB Findings are available to view, but scanning is offline.
* DEX (Digital Experience Monitoring): DEX API is online. Fleet status, HTTP, and Traceroute Test Result data are actively being restored with an expected recovery around Saturday Nov 4 15:00 UTC.
* DNS Updates: Restored

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* Access API: Degraded
* Images API: Restored
* Magic Transit: Functional, and configurations possible from dashboard. Network Analytics may be unavailable for Magic Transit traffic.
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Restored
* SSL for SaaS: Restored
* ZT Gateway: Restored
* Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Service is restored. Creating/deleting projects degraded
* Direct Upload Deployments: Degraded

Updated
Nov 04 at 12:09pm KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Material changes since last update: DNS updates restored, SSL restored, API restored.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Degraded, while processing is restored all services may not be generating email notifications
* Logpush: A large number of Logpush jobs have now been restored, and we expect the large majority to be restored by 07:00 UTC. Most logs were lost during the incident; we will provide a full assessment once the incident is resolved
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Most analytics available in the dashboard and API have been restored. Some analytics datasets remain unavailable and will be restored in the coming hours.
* Workers Analytics Engine: Not available
* API: Restored
* Stream: Degraded performance but available.
* Healthchecks: Restored without analytics
* Radar: Degraded
* Support Services: Portal, Phone, Chat are all operational
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Degraded performance; Existing CASB Findings are available to view, but scanning is offline.
* DEX (Digital Experience Monitoring): DEX API is back online, fleet status data is being restored, test results are still offline.
* DNS Updates: Restored

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* Access API: Degraded
* Images API: Restored
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Restored
* SSL for SaaS: Restored
* ZT Gateway: Restored
* Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Service is restored. Creating/deleting projects degraded
*Direct Upload Deployments: Degraded

Updated
Nov 04 at 11:19am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Degraded, while processing is restored all services may not be generating email notifications
* Logpush: A large number of Logpush jobs have now been restored, and we expect the large majority to be restored by 07:00 UTC. Most logs were lost during the incident; we will provide a full assessment once the incident is resolved
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Most analytics available in the dashboard and API have been restored. Some analytics datasets remain unavailable and will be restored in the coming hours.
* Workers Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Restored without analytics
* Radar: Degraded
* Support Services: Portal, Phone, Chat are all operational
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Degraded performance; Existing CASB Findings are available to view, but scanning is offline.
* DEX (Digital Experience Monitoring): DEX API is back online, fleet status data is being restored, test results are still offline.
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Restored
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Restored
* ZT Gateway: Restored
*Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Service is restored. Creating/deleting projects degraded
*Direct Upload Deployments: Degraded

Updated
Nov 04 at 10:01am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Degraded, while processing is restored all services may not be generating email notifications
* Logpush: A large number of Logpush jobs have now been restored, and we expect the large majority to be restored by 07:00 UTC Most logs were lost during the incident; we will provide a full assessment once the incident is resolved
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Most analytics available in the dashboard and API have been restored. Some analytics datasets remain unavailable and will be restored in the coming hours. * Workers Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Restored without analytics
* Radar: Degraded
* Support portal: Restored
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Degraded performance; Existing CASB Findings are available to view, but scanning is offline.
* DEX (Digital Experience Monitoring): DEX API is back online, fleet status data is being restored, test results are still offline.
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Restored
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Restored
* ZT Gateway: Restored
*Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Service is restored. Creating/deleting projects degraded
*Direct Upload Deployments: Degraded

Updated
Nov 04 at 09:20am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Degraded, while processing is restored all services may not be generating email notifications
* Logpush: Logpush jobs are now recovering. Some logs may have been lost during the incident. Because the incident is still ongoing, Cloudflare is not able to assess the full impact but will provide updates as appropriate.
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Some dashboard and API analytics have been restored. Analytics is still degraded and may be unavailable for some customers.
* Workers Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Restored without analytics
* Radar: Degraded
* Support portal: Restored
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Degraded performance; Existing CASB Findings are available to view, but scanning is offline.
* DEX (Digital Experience Monitoring): DEX API is back online, fleet status data is being restored, test results are still offline.
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Restored
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Restored
* ZT Gateway: Restored
*Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Service is restored. Creating/deleting projects degraded
*Direct Upload Deployments: Degraded

Updated
Nov 04 at 08:39am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Degraded, while processing is restored all services may not be generating email notifications
* Logpush: Logpush jobs are now recovering. Some logs may have been lost during the incident. Because the incident is still ongoing, Cloudflare is not able to assess the full impact but will provide updates as appropriate.
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Some dashboard and API analytics have been restored. Analytics is still degraded and may be unavailable for some customers.
* Workers Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Restored without analytics
* Radar: Degraded
* Support portal: Restored
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Degraded performance; Existing CASB Findings are available to view, but scanning is offline.
* DEX (Digital Experience Monitoring): DEX API is back online, fleet status data is being restored, test results are still offline.
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Restored
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Restored
* ZT Gateway: Restored
*Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Service is restored. Creating/deleting projects degraded
*Direct Upload Deployments: Degraded

Updated
Nov 04 at 07:52am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Degraded, while processing is restored all services may not be generating email notifications
* Logpush: Logpush jobs are now recovering. Some logs may have been lost during the incident. Because the incident is still ongoing, Cloudflare is not able to assess the full impact but will provide updates as appropriate.
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Some dashboard and API analytics have been restored. Analytics is still degraded and may be unavailable for some customers.
* Workers Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Restored without analytics
* Radar: Degraded
* Support portal: Restored
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Degraded performance; Existing CASB Findings are available to view, but scanning is offline.
* DEX (Digital Experience Monitoring): DEX API is back online, fleet status data is being restored, test results are still offline.
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Restored
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Restored
* ZT Gateway: Restored
*Area 1 Email Security: All impacted services restored
* Cloudflare Pages: Service is restored. Creating/deleting projects degraded
*Direct Upload Deployments: Degraded

Updated
Nov 04 at 07:15am KST

Currently Cloudflare Images functionality (part of our CDN service) has been restored, we are continuing to work on a fix.

Updated
Nov 04 at 07:13am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates are being processed without delay
* Logpush: Logpush jobs are now recovering. Some logs may have been lost during the incident. Because the incident is still ongoing, Cloudflare is not able to assess the full impact but will provide updates as appropriate.
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Some dashboard and API analytics have been restored. Analytics is still degraded and may be unavailable for some customers.
* Workers Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Restored
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Degraded performance; Existing CASB Findings are available to view, but scanning is offline.
* DEX (Digital Experience Monitoring): DEX API is back online, fleet status data is being restored, test results are still offline.
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Restored
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Restored
* ZT Gateway: Restored
* Cloudflare Pages: Service is restored with the exception of creating/deleting projects being degraded
*Direct Upload Deployments: Degraded

Updated
Nov 04 at 06:14am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates are being processed without delay
* Logpush: Many customers are not receiving logs via Logpush. Some logs may have been lost during the incident. During the incident, Cloudflare is not able to assess the full impact but will provide updates as appropriate.
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Analytics data is unavailable for many customers via the dashboard and API.
* Workers Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Restored
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Restored
* ZT Gateway: Restored

Updated
Nov 04 at 05:25am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates are being processed without delay
* Logpush: Many customers are not receiving logs via Logpush. Some logs may have been lost during the incident. During the incident, Cloudflare is not able to assess the full impact but will provide updates as appropriate.
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Analytics data is unavailable for many customers via the dashboard and API.
* Workers Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Custom hostname validation delays
* ZT Gateway: Restored

Updated
Nov 04 at 04:35am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates are being processed without delay
* Logpush: Many customers are not receiving logs via Logpush. Some logs may have been lost during the incident. During the incident, Cloudflare is not able to assess the full impact but will provide updates as appropriate.
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Analytics data is unavailable for many customers via the dashboard and API.
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Restored
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Custom hostname validation delays
* ZT Gateway: Restored

Updated
Nov 04 at 04:05am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates are being processed without delay
* Logpush: Many customers are not receiving logs via Logpush. Some logs may have been lost during the incident. During the incident, Cloudflare is not able to assess the full impact but will provide updates as appropriate.
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Analytics data is unavailable for many customers via the dashboard and API.
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Running in degraded state and no logs or analytics at this time
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays
* SSL for SaaS: Custom hostname validation delays
* ZT Gateway: Restored

Updated
Nov 04 at 03:15am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates are being processed without delay
* Logpush: Many customers are not receiving logs via Logpush. Some logs may have been lost during the incident. During the incident, Cloudflare is not able to assess the full impact but will provide updates as appropriate.
* Cloudflare dashboard: Degraded availability but accessible
* Analytics and GraphQL API: Analytics data is unavailable for many customers via the dashboard and API.
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Running in degraded state and no logs or analytics at this time
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays

Updated
Nov 04 at 02:29am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates are being processed without delay
* Logpush: More jobs are being restored
* Cloudflare dashboard: Degraded availability but accessible
* GraphQL API: Degraded
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Running in degraded state and no logs or analytics at this time
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available
* DNS Updates: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact. All logs and analytics pipelines will be operational by Saturday 4th November 2023 at 7AM UTC.

Updated
Nov 04 at 01:55am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Noticatifications: Emails updates from are being processed without delay
* Logpush: More jobs are being restored
* Cloudflare dashboard: Degraded availability but accessible
* GraphQL API: Degraded
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Running in degraded state and no logs or analytics at this time
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended
* SSL: Provisioning delays

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact. All logs and analytics pipelines will be operational by Saturday 4th November 2023 at 7AM UTC.

Updated
Nov 04 at 01:22am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Noticatifications: Emails updates from are being processed without delay
* Logpush: More jobs are being restored
* Cloudflare dashboard: Degraded availability but accessible
* GraphQL API: Degraded
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Running in degraded state and no logs or analytics
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: Updates to list items are temporarily suspended

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact. All logs and analytics pipelines will be operational by Saturday 4th November 2023 at 7AM UTC.

Updated
Nov 04 at 12:44am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates from Cloudflare are being delayed or not sent
* Logpush: More jobs are being restored
* Cloudflare dashboard: Degraded availability but accessible
* GraphQL API: Degraded
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Not available
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: List configurations are working, but there may be delays in list updates propagating throughout the cloudflare network

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact. All logs and analytics pipelines will be operational by Saturday 4th November 2023 at 7AM UTC

Updated
Nov 04 at 12:07am KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates from Cloudflare are being delayed or not sent
* Logpush: More jobs are being restored
* Cloudflare dashboard: Degraded availability but accessible
* GraphQL API: Degraded
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream: Degraded performance but available.
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Not available
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: List configurations are working, but there may be delays in list updates propagating throughout the cloudflare network

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact. All logs and analytics pipelines will be operational by Saturday 4th November 2023 at 7AM UTC

Updated
Nov 03 at 11:22pm KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Email Notifications: Emails updates from Cloudflare are being delayed or not sent
* Logpush: More jobs are being restored
* Cloudflare dashboard: Degraded availability but accessible
* GraphQL API: Degraded
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream API: Not available
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Not available
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Only read-only operations can be performed
* Registrar API: Only read-only operations can be performed
* Lists: List configurations are working, but there may be delays in list updates propagating throughout the cloudflare network

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 10:23pm KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: More jobs are being restored
* Cloudflare dashboard: Degraded availability but accessible
* GraphQL API: Degraded
* Analytics Engine: Not available
* API: Degraded availability but accessible
* Stream API: Not available
* Healthchecks: Not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Not available
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: Potentially impacted
* Access API: Degraded
* Images API: Degraded performance
* Magic Transit: Configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: Configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: Not available
* Argo Smart Routing: Configuration now working, smart updates and analytics are offline
* Billing API: Degraded
* Email Noticatifications: Emails updates from Cloudflare are being delayed or not sent
* Lists: List configurations are working, but there may be delays in list updates propagating throughout the cloudflare network

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 10:04pm KST

Cloudflare is working to restore impacted services. Below is a non-exhaustive list of the services currently impacted:

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: more jobs are being restored
* Cloudflare dashboard: degraded availability but accessible
* API: Degraded availability but accessible
* Stream API: not available
* Healthchecks: not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Not available
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: potentially impacted
* Access API: Degraded
* Magic Transit: configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: not available
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Billing API: Degraded
* Email Noticatifications: Emails updates from Cloudflare are being delayed or not sent
* Lists: List configurations are working, but there may be delays in list updates propagating throughout the cloudflare network

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 09:11pm KST

Cloudflare is working to restore impacted services.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: more jobs are being restored
* Cloudflare dashboard: degraded availability but accessible
* API: Degraded availability but accessible
* Stream API: not available
* Healthchecks: not available
* Radar: Degraded
* Support portal: Not available, Enterprise customers are still able to raise tickets via Enterprise support email address
* Email Routing API: Not available
* CASB (Cloud Access Security Broker): Not available
* DEX (Digital Experience Monitoring): Not available

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: potentially impacted
* Access API: Degraded
* Magic Transit: configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: not available
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Billing API: Degraded
* Email Noticatifications: Emails updates from Cloudflare are being delayed or not sent
* Lists: List configurations are working, but there may be delays in list updates propagating throughout the cloudflare network

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 07:59pm KST

Cloudflare is working to restore impacted services.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: more jobs are being restored
* Cloudflare dashboard: degraded availability but accessible
* Stream API: not available
* Healthchecks: not available
* Radar: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: potentially impacted
* Access API: Degraded
* Magic Transit: configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: not available
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Billing API: Degraded
* Email Noticatifications: Emails updates from Cloudflare are being delayed or not sent
* Lists: List configurations are working, but there may be delays in list updates propagating throughout the cloudflare network

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 06:39pm KST

Cloudflare is working to restore impacted services.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: more jobs are being restored
* Cloudflare dashboard: degraded availability but accessible
* Stream API: not available
* Healthchecks: not available
* Radar: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN API: potentially impacted
* Magic Transit: configuration plane is working internally (contact your account team to make any urgent changes)
* Magic WAN: configuration plane is working internally (contact your account team to make any urgent changes)
* SOC Proactive Alerts: not available
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Billing API: degraded
* Custom Error Pages: not available

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 05:00pm KST

Currently Cloudflare Pages functionality (part of our CDN service) has been partially restored, we are continuing to work on a fix.

Updated
Nov 03 at 04:58pm KST

Cloudflare is working to restore impacted services.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: more jobs are being restored
* Cloudflare Dash: degraded availability but accessible
* Stream API: not available
* Healthchecks: not available
* Radar: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* CDN-API: Potentially Impacted
* Magic Transit: configuration plane is working internally. Contact your account team to make any urgent changes.
* Magic WAN: configuration plane is working internally, Contact your account team to make any urgent changes.
* SOC Proactive Alerts: not sending updates
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Billing API: Degraded

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 04:36pm KST

Cloudflare is working to restore impacted services.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: more jobs are being restored
* Cloudflare Dash: degraded availability but accessible
* Stream API: not available
* Healthchecks: not available
* Radar: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* Magic Transit: configuration plane is working internally. Contact your account team to make any urgent changes.
* Magic WAN: configuration plane is working internally, Contact your account team to make any urgent changes.
* SOC Proactive Alerts: not sending updates
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Billing API: Degraded

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 04:30pm KST

Cloudflare is working to restore impacted services.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: more jobs are being restored
* Cloudflare Dash: degraded availability but accessible
* Stream API: not available
* Healthchecks: not available
* Radar: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* SOC Proactive Alerts: not sending updates
* Magic Transit: not available to make changes
* Magic WAN: not available to make changes
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Billing API: Degraded

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 03:43pm KST

Cloudflare is seeing a gradual improvement to affected services.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: more jobs are being restored
* Cloudflare Dash: degraded availability but accessible
* Stream API: not available
* Healthchecks: not available
* Radar: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* ZT Gateway: restored
* Cloudflare API: restored
* Waiting Room: restored
* DNS Secondary: restored
* Magic Transit: not available to make changes
* Magic WAN: not available to make changes
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Billing API: Degraded

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 03:42pm KST

We are continuing to work on a fix for this issue.

Updated
Nov 03 at 01:29pm KST

We are continuing to work on restoring service for the impacted applications.

Updated
Nov 03 at 12:05pm KST

We are continuing to work on a fix for this issue.

Updated
Nov 03 at 11:40am KST

Here is the latest update:
Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Cloudflare Dash: degraded availability but accessible
* Stream API: not available
* Healthchecks: not available
* Radar: Degraded

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* Cloudflare Pages: restored
* Magic Transit: not available
* Magic WAN: not available
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Waiting Room: configuration updates are propagating with delay
* ZT Gateway: degraded but online
* DNS Secondary: not available
* Billing API: Degraded
* Cloudflare API: degraded but accessible

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 10:13am KST

We are continuing to work on a fix for this issue.

Updated
Nov 03 at 09:55am KST

Currently Cloudflare Tunnels (part of our main services) functionality has been restored.

Updated
Nov 03 at 09:54am KST

Cloudflare seeing gradual improvement to affected services.
Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
* Logpush: more jobs are being restored
* WARP/ZT device posture: restored
* WARP/ZT Virtual Networks: restored
* Cloudflare Dash: degraded availability but accessible
* Cloudflare API: restored
* Stream API
* Workers API: restored
* Alert Notification System: restored

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
* Magic Transit: not available
* Magic WAN: not available
* Argo Smart Routing: configuration now working, smart updates and analytics are offline
* Workers KV: restored
* WAF: restored
* Rate Limiting: restored
* Rules: restored
* WARP/ZT Registration: restored
* Cloudflare Tunnel: restored
* Waiting Room: configuration updates are propagating with delay
* Healthchecks: not available
* Cloudflare Pages: degraded but online
* ZT Gateway: degraded but online
* DNS Authoritative: restored
* DNS Secondary: not available

Logs
Some Logpush logs and analytics data were lost during the incident. Logs created towards the end of the incident may be recoverable; as the incident is ongoing, we do not yet know the full scope of impact.

Updated
Nov 03 at 07:56am KST

Cloudflare seeing gradual improvement to affected services.

Data plane impact (i.e. full product functionality is either fully impacted or partially impacted):
Logpush: some jobs are being restored
WARP/ZT device posture + Select Virtual networks: ZT customers will have limited to no availability of private resources depending on how an organization is configured
Cloudflare Dash: degraded availability but accessible
Cloudflare API: degraded availability but accessible
Workers API: degraded availability

Control plane impact (i.e. product functionality is online however changes to configuration is impacted):
Argo Smart Routing: configuration now working, smart updates and analytics are offline
DNS Authoritative: online
WARP/ZT Registration: Devices should be able to connect and generally reach the internet
Waiting Room: configuration updates are propagating with delay

Updated
Nov 03 at 06:29am KST

We are still seeing gradual improvements and working to restore full functionality.

Updated
Nov 03 at 04:55am KST

We are still seeing gradual improvements and working to restore full functionality.

Updated
Nov 03 at 02:56am KST

Cloudflare seeing gradual improvement to affected services.

Updated
Nov 03 at 02:08am KST

Power to Cloudflare’s core North America data center has been partially restored. Cloudflare has failed over some core services to a backup data center, which has partially remediated impact. Cloudflare is currently working to restore the remaining affected services and bring the core North America data center back online.

Updated
Nov 03 at 01:38am KST

We are continuing to work on a fix for this issue.

Updated
Nov 03 at 12:31am KST

We are continuing to work on a fix for this issue.

The following products are currently impacted at the data plane / edge level, meaning that the full product functionality is either partially or fully affected: Logpush, WARP / Zero Trust device posture, Cloudflare dashboard, Cloudflare API, Stream API, Workers API, Alert Notification System.

These products are impacted at the control plane / core level, meaning that only the changes to the existing configuration are affected, but the product is functioning at the edge: Magic Transit, Argo Smart Routing, Workers KV, WAF, Rate Limiting, Rules, WARP / Zero Trust Registration, Waiting Room, Load Balancing and Healthchecks, Cloudflare Pages, Zero Trust Gateway, DNS Authoritative and Secondary, Cloudflare Tunnel, Workers KV namespace operations, Magic WAN, Cloudflare Images.

Updated
Nov 02 at 11:49pm KST

Cloudflare is assessing a loss of power impacting data centres while simultaneously failing over services. We are working to resolve this problem.

The following products are currently impacted at the data plane / edge level, meaning that the full product functionality is either partially or fully affected: Logpush, WARP / Zero Trust device posture, Cloudflare dashboard, Cloudflare API, Stream API, Workers API, Alert Notification System.

These products are impacted at the control plane / core level, meaning that only the changes to the existing configuration are affected, but the product is functioning at the edge: Magic Transit, Argo Smart Routing, Workers KV, WAF, Rate Limiting, Rules, WARP / Zero Trust Registration, Waiting Room, Load Balancing and Healthchecks, Cloudflare Pages, Zero Trust Gateway, DNS Authoritative and Secondary, Cloudflare Tunnel, Workers KV namespace operations, Magic WAN, Cloudflare Images.

We will keep providing regular updates until the issue is resolved.

Updated
Nov 02 at 10:58pm KST

We are continuing to work on a fix for this issue.

Updated
Nov 02 at 10:40pm KST

Cloudflare is assessing a loss of power impacting data centres while simultaneously failing over services.

We will keep providing regular updates until the issue is resolved, thank you for your patience as we work on mitigating the problem.

Updated
Nov 02 at 10:18pm KST

We are actively investigating this problem and working on a solution.

The following products are currently impacted at the data plane / edge level, meaning that the full product functionality is either partially or fully affected: Logpush, WARP / Zero Trust device posture, Cloudflare dashboard, Cloudflare API, Stream API, Workers API, Alert Notification System.

These products are impacted at the control plane / core level, meaning that only the changes to the existing configuration are affected, but the product is functioning at the edge: Magic Transit, Argo Smart Routing, Workers KV, WAF, Rate Limiting, Rules, WARP / Zero Trust Registration, Waiting Room, Load Balancing and Healthchecks, Cloudflare Pages, Zero Trust Gateway, DNS Authoritative and Secondary, Cloudflare Tunnel, Workers KV namespace operations, Magic WAN, Cloudflare Images.

We will provide more information shortly.

Updated
Nov 02 at 10:00pm KST

NGuard 팀은 현재 Cloudflare 서비스를 사용하지 않는 백업 서버로 주요 서비스를 이전하였으며, 계속 Cloudflare와 접촉하며 문제를 해결하기 위해 노력하고 있습니다.

Cloudflare 서비스에 의존하여 작동하는 일부 기능은 정상적으로 작동하지 않을 수 있습니다.


The NGuard team has moved key services to backup servers that are not currently using Cloudflare's services and is still in contact with Cloudflare to resolve the issue.

Some features that rely on Cloudflare services to function may not function properly.

Updated
Nov 02 at 09:33pm KST

We are continuing to investigate this issue.

Updated
Nov 02 at 09:07pm KST

Cloudflare is still investigating issues with Cloudflare Dashboard and related APIs.

This issue is impacting all services that rely on our API infrastructure including Alerts, Dashboard functionality, Zero Trust, WARP, Cloudflared, Waiting Room, Gateway, Stream, Magic WAN, API Shield, Pages, Workers.

Customers using the Dashboard / Cloudflare APIs are impacted as requests might fail and/or errors may be displayed.

Created
Nov 02 at 08:50pm KST

현재 Cloudflare의 장애로 인해 저희 NGuard 서비스가 불안정합니다.

사용자 여러분의 너른 양해 부탁드리며, 저희 팀원은 Cloudflare와 접촉하며 문제를 해결하기 위해 노력하고 있습니다.

문제가 해결되는 대로 다시 안내드리겠습니다.

서비스 이용에 불편을 드려 대단히 죄송합니다.


Dear customers,

Our NGuard service is currently unstable due to a Cloudflare's outage.

We ask for your patience, our team members are working with Cloudflare to resolve the issue.

We will inform you again as soon as the issue is resolved.

We apologise for an inconvenience you may have experienced while this outage time.